Ross Joinery Kitchens
About the company
What customers say
Based on genuine customer reviews
Reviews
Reviews are taken from publicly available sources.
We recently completed a full kitchen renovation with Ross joinery and could not be happier with the results. The attention to detail on the benchtops, splashback and custom cabinetry is flawless.
Excellent craftmanship, great service. Had a full kitchen done and bathroom and walk in robe, could not fault it at all.
We couldn’t recommend Ross Joinery Kitchens highly enough. Adrian is fantastic to deal with - always happy to answer questions and talk through different options. The quality is what really stands out though. Multiple family members of ours have used Ross Joinery over the years, and their kitchens still look brand new even after years of everyday use. Absolutely worth it for the workmanship and service.
Great customer service and attention to detail. I've done 2 full Kitchens through them and would easily recommend Adrian & the team to anyone.
I would highly recommend Ross Joinery as the leading place to have your kitchen or any cabinetry work completed. We recently built a new home and had Ross Joinery complete our entire fit-out including bathrooms, walk-in robes, wardrobes, office spaces, laundry, mud room, and kitchen, and the result exceeded every expectation we had. The professionalism and service from start to finish was second to none. Every part of the process was smooth, stress-free, and incredibly well managed. Every idea I brought to the table was listened to and thoughtfully worked through to create exactly what we envisioned, with the final outcome being of the highest quality and truly beyond our dreams. It was obvious throughout the entire build that this business has years and years of expertise and knowledge behind them. There was absolutely no problem they couldn’t solve, no question that was silly and their attention to detail was beyond outstanding. If you are after quality workmanship that is truly the very best quality with exceptional service to match, Ross Joinery is simply the only place you should use. We could not be happier with the end result and are so grateful to the entire team.
Our original Kitchen was done by Ross Joinery Kitchens 38 years ago , so we figured it was time for an upgrade. We also added a Laundry renovation , 2 new robes and 1 set of robe doors. The quality of work was exceptional in all areas. So it was a no brainer to go back to the original source. The team at Ross Joinery Kitchens was extremely knowledgeable, professional and patient .Working with them, entirely streamlined our renovation. I was highly impressed by their communication and willingness to go the extra mile. We would highly recommend Ross Joinery Kitchens for any of your upgrades or renovations requirements. Well done Team! Lynette & John Huston
Ross Joinery Kitchens in Garbutt - This was the worst renovation experience we've ever had. We had an extremely disappointing and stressful experience with this company. Initially, we planned to order from them not only the kitchen and laundry, but also the renovation of two bathrooms. After what happened, we would never trust them with any future work. They started the project knowing that the necessary materials, especially the splashback were missing, but proceeded with the work anyway without proper planning. At the very beginning, we were left for the weekend without kitchen and laundry taps, without a cooktop. This happened on the eve of Easter, and despite repeated calls and requests, we were left without a cooktop for almost a month, including the entire holiday period. They also damaged our internet and security system by cutting cables and installing the wrong connector, leaving us without internet for three weeks. We had to call a Telstra technician ourselves and pay extra money just to restore our own internet access. But it wasn’t just a matter of money—being without internet for three weeks created enormous stress and serious daily inconvenience. Our security system was also affected, making the situation even worse. When the splashback finally arrived after three weeks instead of one, it was scratched and the laundry splashback was 5cm shorter than agreed. Instead of reducing the final amount because of the improperly installed range hood, the incorrect splashback size, and the scratched splashback, the total price magically increased by $1,100. When we asked what exactly these additional costs were for, there was no clear answer. No apology, no responsibility, no respect for the customer. We were also told that if we wanted to replace the correct size, we would have to wait another two weeks after we had been living in these conditions for several weeks. They refused to install the rangehood saying it was "too complicated" and suggested leaving it as a fake decorative item rather than a working appliance. Instead of enjoying our new kitchen and laundry room, we were left with stress, frustration, added expense, and complete unprofessionalism. This company has demonstrated poor planning, poor workmanship and zero respect for their customers. I would never recommend Ross Joinery Kitchens in Garbutt to anyone.




